Returns & Exchanges
Due to the perishable nature of our pasture-raised meats and farm products, we cannot accept physical returns; however, we are committed to ensuring you are satisfied with your order and will offer replacements or refunds for any quality issues.
Inspect Your Delivery
Upon arrival, please immediately inspect your package and ensure all items are present and maintained at the appropriate temperature.
Document the Issue
If you notice any damage or quality concerns, take clear photographs of the product and the shipping label within 24 hours of delivery.
Contact Customer Support
Email our team with your order number and the photos of your concern so we can evaluate the situation and resolve it promptly.
Resolution Process
Once reviewed, we will issue a store credit, a full refund to your original payment method, or ship a replacement for the affected items.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing